Frequently Asked Questions
Q: How do we source our coffee?
A: We pride ourselves in sourcing our coffee beans from Certified Organic and Rain Forest Alliance farms to ensure quality and sustainability. We not only want to roast a coffee you'll love, but want to do it the right way.
Q: How should I brew my coffee?
A: Check out our Brew Guide to see the best ways to brew your Cool Yeti Coffee
Q: How should I store my coffee:
A: We recommend storing coffee in a cool, dry place, away from heat and light, in its original packaging, or an airtight container.
Q: Where do you ship?
A: We currently only ship in the United States.
Q: How long will it take to receive my order?
A: It usually takes 2-3 days from the date your order is shipped until it arrives at your door.
Q: What is you return policy?
A: Since coffee is perishable, we are unable to accept returns. But don't worry—we're here to help! If there was an error with your order, please contact us at firstname.lastname@example.org within 30 days of your purchase and our team will do their best to address your concerns.
Q: What are the subscription options?
A: Our subscribe and save program allows you to tailor your subscription to specifically meet your coffee needs. Just choose how much, how often and what type of coffee and we’ll ensure that it is roasted to order then shipped to your door when you want it.
Have a question? Email us at email@example.com